Privacy and Cookie Policy

1. Introduction

This privacy and cookie policy explains how Wallfield B.V. collects, uses, stores and protects your personal data when you use our website, place an order, create an account, contact our customer service, subscribe to our newsletter or use our services.

We process your personal data in accordance with the General Data Protection Regulation, also known as GDPR, as well as applicable rules on cookies and privacy protection.

• We clearly explain which personal data we collect and why.
• We limit collection to the data that is necessary.
• We ask for your consent when required.
• We take appropriate security measures to protect your data.
• We respect your rights under the GDPR.

2. Data controller

The data controller is:

3. What personal data do we collect?

Depending on how you use our website and services, we may process the following categories of personal data:

• first and last name;
• billing address and delivery address;
• email address;
• telephone number, if you provide it to us;
• order number;
• information about your order;
• payment information;
• IP address;
• data linked to your customer account;
• messages you send to our customer service;
• customer reviews;
• marketing preferences;
• data about how you use the website, such as pages visited, clicks, behaviour on the website and technical information about your device or browser;
• data you provide when applying for a job with us or submitting an unsolicited application.

We do not intentionally collect sensitive personal data unless this is strictly necessary or you choose to provide such data to us.

4. For what purposes do we use your personal data?

5. Cookies and similar technologies

Our website uses cookies and similar technologies. A cookie is a small file that may be stored on your computer, smartphone, tablet or other device when you visit our website.

6. Managing cookie settings

When you visit our website for the first time, a cookie banner is displayed where you can accept, reject or customise non-essential cookies.

You can change your cookie settings at any time via the cookie settings link or module on the website.

You can also configure your browser to block or delete cookies. However, certain features of the website may stop functioning properly if you block necessary cookies.

7. With whom do we share your personal data?

We share your personal data only when necessary and permitted by law.

• hosting and IT providers;
• payment service providers;
• carriers and logistics partners;
• customer service providers;
• email and newsletter providers;
• review platforms;
• analytics tools;
• advertising platforms and social media, where you have given consent;
• accountants, legal advisers or administrative advisers;
• public authorities where required by law.

When these parties process personal data on our behalf, we enter into the necessary agreements to ensure security and confidentiality.

8. Transfers of data outside the European Economic Area

Some of our providers may be established outside the European Economic Area, or process data from countries outside this area.

When this occurs, we ensure that the transfer is covered by appropriate safeguards, such as:

• an adequacy decision by the European Commission;
• the EU-U.S. Data Privacy Framework for participating U.S. companies;
• standard contractual clauses approved by the European Commission;
• or other safeguards recognised under applicable data protection legislation.

9. How long do we retain your data?

We retain your personal data only for as long as necessary for the purposes for which it was collected, unless the law requires a longer retention period.

10. Security

We take appropriate technical and organisational measures to protect your personal data against loss, unauthorised access, alteration, disclosure or destruction.

• use of secure connections;
• restriction of access to personal data;
• protection of accounts and internal systems;
• backups and system security;
• selection of providers that offer sufficient security guarantees.

Despite these measures, no system can guarantee absolute security. If you believe that your data is not adequately protected or if you suspect misuse, you can contact us at service@wallfield.com.

11. Your rights

Under applicable data protection legislation, you have the following rights regarding your personal data:

• the right to access your data;
• the right to have inaccurate or incomplete data corrected;
• the right to have your data erased;
• the right to restriction of processing;
• the right to object to processing;
• the right to data portability;
• the right to withdraw your consent at any time where processing is based on consent.

To exercise your rights, you can contact us at: service@wallfield.com.

To prevent misuse, we may ask you to provide information that enables us to verify your identity.

We will respond to your request within one month. This period may be extended by a further two months if the request is complex or if we have received a large number of requests. In that case, we will inform you of the extension.

12. Right to lodge a complaint

If you believe that our processing of your personal data does not comply with applicable rules, you can contact us so that we can try to find a solution.

You also have the right to lodge a complaint with the competent data protection authority in the country where you live or work, or where the alleged infringement took place.

Because Wallfield B.V. is established in the Netherlands, you may also, depending on the circumstances, contact the Dutch data protection authority, Autoriteit Persoonsgegevens.

13. Links to third-party websites

Our website may contain links to third-party websites, such as payment service providers, carriers, social media platforms or review platforms.

This privacy and cookie policy does not apply to third-party websites. We recommend that you read their privacy policies before providing personal data to them.

14. Changes to this privacy and cookie policy

We may amend this privacy and cookie policy when our services, website, processing of personal data or legislation changes.

The latest version is always available on our website. We recommend that you review this page regularly to stay informed about how we process your personal data.

15. Contact

If you have any questions about your personal data, the use of cookies or this privacy and cookie policy, you can contact us: